Refund policy

1. General Information

At Booky Lover Shop, we are committed to providing high-quality products and a positive shopping experience. This policy outlines the terms and conditions under which returns and refunds are accepted.
By placing an order on our website, you agree to the terms stated in this policy.

2. Returns Eligibility

We only accept returns in the following cases:
  • The product arrives damaged.
  • The product received is incorrect.
To be eligible for a return, customers must contact us within 7 calendar days of receiving their order.

3. Non-Returnable Items

Returns and refunds will not be accepted under the following circumstances:
  • Change of mind or buyer’s remorse.
  • Incorrect product selection by the customer.
  • Damage caused by misuse, mishandling, or normal wear and tear.
  • Sale, clearance, or discounted items.
  • Products that have been used, opened, altered, or are missing original packaging.

4. Return Request Process

To request a return, please contact us at:
📧 bookyloversshop@gmail.com
Your request must include:
  • Order number.
  • Clear photos of the product received.
  • A brief description of the issue.
All return requests are subject to review. Booky Lover Shop reserves the right to approve or deny any return request in accordance with this policy.

5. Refunds

If your return is approved, refunds will be processed using the original payment method.
Refund processing times may vary depending on your payment provider.
Please note that shipping costs are non-refundable, unless the return is due to an error on our part.

6. Contact Information

For any questions regarding this policy, please contact us at:

bookyloversshop@gmail.com